Telecom Sales & Service Advisor

Job Description

*Job Description: Telecom Sales & Service Advisor*

*Location:* 5th Settlement, New Cairo, Egypt
*Salary:* 21,800 EGP (Gross) per month + *Uncapped Monthly Sales Bonus*
*Employment Type:* Full-time

*About the Role:*
Join our dynamic team, a leading force in the telecommunications industry. We are seeking a motivated *Telecom Sales & Service Advisor* to be the front-line of our customer engagement. This role is not just about service—it’s about identifying opportunities to enhance our customers’ experience with our cutting-edge products and services. If you are target-driven, customer-obsessed, and thrive in a competitive environment with *uncapped earning potential*, this is your opportunity.

*Key Responsibilities:*
⦁ Handle inbound customer interactions via phone, chat, and email regarding service inquiries, technical support, and billing.
⦁ *Proactively identify and capitalize on sales opportunities* by recommending relevant telecom products, service upgrades (e.g., premium packages, faster internet tiers), and new devices.
⦁ Resolve customer issues efficiently, aiming for first-contact resolution while maintaining high customer satisfaction.
⦁ Educate customers on our network coverage, plan features, promotions, and the value of our products.
⦁ Achieve and exceed *individual and team targets* for sales conversions, customer retention, and service quality.
⦁ Maintain accurate records of customer interactions, sales, and service requests in the CRM system.
⦁ Ensure compliance with telecom regulations and company policies during all interactions.

*Working Conditions & Benefits:*
⦁ *Competitive Base Salary + Uncapped Monthly Bonus:* Your total earnings are directly tied to your sales performance.
⦁ Rotational shifts (working hours and days off are rotational).
⦁ 5 working days, 2 days off per week.
⦁ Work schedule: 9 hours per day (including 1 hour and 15 minutes break).
⦁ *Transportation provided 24/7.*
⦁ Comprehensive social and medical insurance.
⦁ *Continuous sales and product training* to ensure you have the tools to succeed.
⦁ Energetic, high-performance work environment with regular incentives.

*Requirements:*
⦁ *Strong sales acumen and a desire to earn uncapped bonuses.*
⦁ Strong English communication skills (B2 level or equivalent).
⦁ Ability to thrive in a fast-paced, target-driven environment.
⦁ Excellent problem-solving skills and a customer-centric approach.
⦁ Basic technical aptitude to understand and explain telecom services (internet, mobile, TV).

*Ready to boost your earnings with every sale? Apply now!*

Job Type: Full-time

Pay: Up to E£21,800.00 per month

Application Question(s):
* Are you a graduate?
* Are you legally authorized to work in Egypt?
* Do you have any social insurance or pension?
* (Question for male candidates) Did you complete the mandatory military service, or have you been exempt?
* Are you okay with working rotational shifts?

* Do you have at least 6 months of proven experience in customer service or banking or sales
* Are you ready to start immediately on the 2nd of February?