Order Management Senior Associate
Job Description
Overview:
The Order Management Sr. Associate ensures accurate and timely processing of customer orders within a global operations environment. The role supports seamless order flow, leverages automation tools, and contributes to operational efficiency through attention to detail and data-driven practices, including ad-hoc and business need and Market conditions.
Responsibilities:
Process and validate customer orders accurately and on time.
Monitor order flow and resolve discrepancies promptly.
Collaborate with cross-functional teams to ensure smooth order fulfillment.
Utilize order management systems and automation tools to maintain efficiency.
Support continuous improvement initiatives to enhance accuracy and speed.
Provide timely updates and communicate effectively with internal stakeholders.
Qualifications:
• Excellent spoken and written English language knowledge
• University degree
• Previous exposure to similar role is a plus
• Highly effective customer service skills to build and maintain very good working relationships with internal and external customers.
• Excellent attention to detail with data entry and order processing experience.
• Proficient in IT technology with good knowledge of Microsoft Office Excel.
• Ideally good knowledge of order-take systems or SAP, or have the ability to learn and adapt to bespoke systems and processes.
• Excellent communication skills.
• Systematic, disciplined and analytical approach to problem solving.
• Demonstrate ability to work against daily deadlines with the ability to plan and prioritize own workload.
• Displays responsible and ethical behavior towards customers, suppliers and others in the organization.
Overview (Secondary Language):
0 years of experience in order management or related operations.
Strong attention to detail and advanced Microsoft Excel skills (pivot tables, formulas, data analysis).
Proficiency in Microsoft Office; Power BI experience preferred.
Familiarity with ERP systems (SAP preferred).
Strong communication skills and a proactive approach to problem-solving.
English language proficiency is preferred.
