Guest Experience Coordinator

Job Description

Conduct regular operational audits, inspections, and quality checks in hotels.
Monitor compliance with quality standards.
Document non‑conformities and assist teams in resolving quality‑related issues.
Track and update quality documentation, fact sheet system and checklists.
Identify recurring issues and recommend proactive quality improvements.
Maintain organized records of audits and inspections.
Coordinate implementation of corrective and preventive action plans with department leaders.
Monitor customer reviews, survey results, and guest feedback daily.
Identify service gaps and communication opportunities for improvement.
Collaborate with teams to ensure timely resolution of complaints and service recovery cases.
Track guest satisfaction scores and improvement progress.

Bachelor’s degree in Business, Quality Management, Hospitality, or a related field.
Fluency in the German language is a must
Experience in quality department or guest relation
Strong analytical and reporting skills.
Excellent communication and interpersonal abilities.
Detail‑oriented with strong organizational and follow‑up skills.
Knowledge of quality systems, , or customer experience frameworks is preferred.
Proficiency in MS Office (Excel, Word, PowerPoint).