Customer Care Executive – US Sales & Inbound Voice (eClerx)

Job Description

As a Customer Care Executive for the Inbound US Voice Process, focusing on Sales and Upselling, you will deliver outstanding customer service to customers in the United States and sell products and services to increase revenue. As the first point of contact for customers who call with inquiries, your primary goal is to ensure their needs are addressed, questions are answered, and interest in purchasing products and services is captured. This role is based in the US.

**About the job**

You will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

**In this role, you will**

Answering incoming calls from customers in a professional and courteous manner
Listening actively to customers and asking probing questions to fully understand their needs and concerns
Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell
Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale
Documenting all customer interactions and details of inquiries, issues, and sales in the company’s CRM system
Meeting or exceeding individual and team sales targets
Maintaining a high level of knowledge about the company’s products and services, as well as industry trends and best practices

**Requirements**

Excellent verbal and written communication skills in English
Previous experience in a customer service and sales role, preferably in a call center environment
Ability to multitask, prioritize, and manage time effectively
Strong problem-solving skills and the ability to think on your feet
Comfortable working in a fast-paced environment
Flexibility to work in rotational shifts, including evenings, weekends, and holidays
Familiarity with basic computer skills and knowledge of CRM systems
Bachelor’s degree in any field is preferred

**Benefits**

We encourage you to apply for this exciting opportunity if you have a passion for delivering outstanding customer service and the necessary skills and experience to drive sales and upselling.