Customer Service Representative

Job Description

*Job Summary*: Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, and help customers understand the products and services being offered by the company.

*Reports to:* Customer Service Team Leader.

*ESSENTIAL DUTIES & RESPONSIBILITIES *

· Handle inbound and outbound calls.

· Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints.

· Assist agents with payment confirmations, refunds, and disputes.

· Ensure to follow the customer service script provided by the company.

· Record details of (comments, inquiries, complaints, and actions taken).

· Complete call notes and reports as necessary and update them in the ticketing system.

· Handling and resolving customer complaints through Zendesk and Maqsam.

· Providing customers with information about the organization’s services and products.

*REQUIREMENTS*

· Fresh graduate or 1 Year of experience.

· Bachelor’s degree.

· Excellent communication skills

· Strong English and Arabic language skills (written and spoken)

· Strong time management and multitasking abilities

*Key Competencies*

· Excellent interpersonal and communication skills

· Ability to manage and prioritize multiple tasks

· Ability to work independently

· Excellent administrative and organizational skills

· Computer literacy, (i.e. Microsoft Office).

· knowledge of how to use various platforms to handle customer requests.

Job Type: Full-time

Pay: E£5,000.00 – E£6,000.00 per month