Assistant Guest relation Manager

Job Description

Job Description

We are seeking a dynamic and customer-oriented Assistant Manager Guest Service to join our team in Coimbatore, India. In this role, you will be responsible for maintaining high-quality guest services and assisting the Guest Service Manager in overseeing the daily operations of our hotel’s front-of-house services.

Ensure exceptional guest experiences by maintaining high standards of service in areas such as arrivals, departures, rooming, and special requests
Assist in optimizing hotel occupancy and room rates to maximize revenue
Handle guest complaints professionally and effectively, ensuring prompt resolution
Support the Guest Service Manager in operating a highly proficient and productive guest services department
Conduct and assist in training programs for the Guest Service team
Collaborate with other departments to ensure seamless guest experiences
Implement and maintain standard operating procedures for the guest service department
Monitor and improve systems and procedures to enhance operational efficiency
Assist in managing reservations and coordinating with housekeeping for room readiness
Contribute to sales efforts by promoting hotel services and special offers
Ensure compliance with health and safety regulations
Participate in departmental meetings and continuous improvement initiatives

Qualifications

Teritary education in any discipline and hotel related experience
Minimum 2 years experience in supervisory position in the service industry
English with knowledge of second language preferred
Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel’s computer system
Knowledge of operations of Bell, Concierge & Valet operations
Knowledge of processes and procedures of delivery systems. Currently SSM/RSM
Communication skills for all levels of colleagues/guests, confident, clear English
Interpersonal skills to deal with guests and colleague issues
Posses leadership qualities
Leads to constantly improve the guest service experience
Willingness to embrace changes and new technology
A team player, guest focused and service oriented attitude