Outlet Supervisor
Job Description
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
We are seeking an enthusiastic and detail-oriented Outlet Supervisor to join our dynamic team in Cairo, Egypt. In this pivotal role, you will deliver seamless shift operations through customer-focused service excellence and proactive team supervision. You will work collaboratively with management to drive outstanding guest satisfaction, maintain consistent operational standards, and create a positive, inclusive work environment. This position offers the opportunity to make a meaningful impact on both our guests’ experiences and our team’s success.
Supervise and oversee daily outlet operations to maintain service standards and operational excellence
Monitor employees’ discipline, grooming standards, punctuality, and professional conduct
Assess guest satisfaction levels, actively listen to feedback, and implement appropriate follow-up actions
Perform opening and closing duties as assigned, ensuring all procedures are followed accurately
Assist management in conducting daily shift briefings to communicate relevant information and updates to all outlet staff
Support employee development through coaching, counseling, and constructive conflict resolution
Report any complaints, incidents, irregularities, or safety concerns to management promptly and transparently
Ensure operating equipment is properly maintained and that service and storage areas remain safe, clean, and organized
Monitor and minimize waste, neglect, breakages, and mishandling of supplies and equipment
Conduct quality assurance checks on all food and beverage products to ensure consistency and excellence
Ensure guests receive attentive, personalized service that exceeds expectations
Perform training responsibilities and conduct staff development sessions as assigned by management
Motivate and coach team members, projecting a positive attitude and fostering a collaborative culture
Assist in managing employee performance appraisals, performance logs, and development plans
Handle cash transactions with integrity, accuracy, and efficiency while following established accounting procedures
Support other outlets during peak times when needed to ensure organizational success
Carry out additional duties as assigned by management
Qualifications
Minimum 2-3 years of hospitality or hotel experience, with at least 1 year in a 5-star luxury operation environment
Hotel Restaurant Management degree or equivalent qualification
Excellent reading, writing, and oral proficiency in English
Comprehensive experience in all aspects of outlet and restaurant service operations
Strong leadership and training abilities with proven motivational and teamwork skills
Exceptional attention to detail and strong interpersonal skills to work effectively with diverse staff
Demonstrated proficiency in cash handling, accounting procedures, and financial integrity
Excellent problem-solving and conflict resolution capabilities
Knowledge of health, safety, and sanitation compliance standards
Proficiency in inventory management and quality assurance processes
Strong time management and organizational skills with the ability to prioritize multiple tasks
Excellent verbal and written communication skills
Professional appearance and demeanor at all times
Ability to work flexible shifts, including evenings, weekends, and holidays as required
Analytical mindset with the ability to assess performance metrics and implement improvements
Demonstrated commitment to customer service excellence and guest satisfaction
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
