Technical Support Specialist | French Speaker

Job Description

*About FlairsTech:*

FlairsTech is a leading provider of innovative software solutions, committed to delivering high-quality technology services and exceptional client experiences. We empower businesses to achieve their digital goals through reliable and efficient solutions.

*Position:* Bilingual Technical Support Specialist

*Key Responsibilities:*

* Analyze and assess client readiness for software upgrades.
* Perform software upgrade installations.
* Escalate complex issues to the appropriate level of support when necessary.
* Document all customer interactions, issues, and solutions in the support system.
* Collect data on recurring issues and maintain support documentation to facilitate resolutions.

*Qualifications:*

* Excellent French verbal and written communication skills with a strong customer service orientation.
* Ability to work independently and efficiently in a fast-paced environment.
* Strong organizational skills and attention to detail.
* Proficiency with computer tools.
* Professional attitude, discretion, and strong team collaboration skills.

Industry

* IT Services and IT Consulting

Employment Type

Full-Time

Job Type: Full-time