Major Incident Manager

Job Description

Cairo
Major Incident Manager

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

Job Description:

Experience Requirement

At least 4–6 years of experience in workplace technology management, technical support, or related infrastructure roles.

Workplace Technology Management

Oversee and monitor workplace technologies including:
End-user device management
Virtual desktops
Collaboration and productivity tools (e.g., Microsoft 365)

Technical Support & Incident Resolution

Provide 3rd level support
Investigate, diagnose, and resolve complex technical incidents

Service Improvement & Change Execution

Drive continual service
improvement initiatives
Execute complex changes
Recommend best practices to clients

Infrastructure Projects & Migrations

Actively participate in infrastructure upgrades and migrations
Review and contribute to high-level design documents
Evaluate new products and recommend infrastructure solutions

Infrastructure Assessment & Documentation

Assess infrastructure components
Maintain and update low-level design documents

Coaching & Mentoring

Provide guidance and mentorship to team members

Automation & Scripting

Contribute to scripting and automation efforts for service management

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Get the future you want | www.capgemini.com

Ref. code
347162-en_US
Posted on
16 Feb 2026
Experience level
Experienced Professionals
Contract type
Permanent
Location
Cairo
Business unit
Cloud Infrastructure Services
Brand
Capgemini
Professional communities
Cloud Infrastructure Management