Guest Relations Super Visor

Job Description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking an enthusiastic and customer-focused Guest Relation professional to join our team in the beautiful resort town of ElGouna, Hurghada, Egypt. As a Guest Relation specialist, you will be the face of our organization, ensuring exceptional experiences for our guests and maintaining the highest standards of customer service.

Warmly welcome and greet guests upon arrival, providing a friendly and professional first impression
Assist guests with check-in and check-out processes, ensuring a smooth and efficient experience
Anticipate and respond to guest needs, questions, and concerns promptly and courteously
Coordinate with various departments to fulfill guest requests and resolve any issues that may arise
Provide detailed information about hotel amenities, local attractions, and services in ElGouna and Hurghada
Manage guest feedback and complaints, ensuring timely resolution and follow-up
Maintain accurate guest records and preferences in the hotel management system
Assist in organizing and coordinating special events or activities for guests
Collaborate with the concierge team to arrange transportation, reservations, and excursions
Ensure the lobby and guest areas are well-maintained and presentable at all times
Participate in regular team meetings and training sessions to enhance guest service skills
Adapt to changing situations and maintain composure during high-pressure moments

Qualifications

Proven experience in Guest Relations or a similar role within the hospitality industry
Strong understanding of hotel operations and F&B environments
Excellent communication and interpersonal skills, with fluency in German & English (additional languages are a plus)
Exceptional customer service skills with a genuine passion for creating memorable guest experiences
Ability to work flexible hours, including evenings, weekends, and holidays
Proficiency in hotel management software and reservation systems
Detail-oriented with strong organizational and multitasking abilities
Positive attitude and enthusiasm for teamwork in a fast-paced environment
Knowledge of local attractions, culture, and services in ElGouna and Hurghada
Ability to remain calm and professional in high-pressure situations
Familiarity with luxury hospitality standards and practices
Bachelor’s degree in Hospitality Management or related field preferred, but not required
Strong problem-solving skills and the ability to make decisions independently
Adaptability to changing guest needs and hotel policies

Additional Information

* German & English Language is a must.

* present in Egypt at the present time.