English Customer Service Representative

Job Description

Contract Type:

Brick and Mortar

Location:

Cairo – Cairo Governorate

Date Published:

02-11-2026

Job ID:

REF38442P

Company Description:

Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization’s needs.

Job Description:

This is a full-time, on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls, offering solutions to resolve concerns, and maintaining accurate records of interactions. Building strong relationships with customers and contributing to a positive, professional team environment are essential aspects of this role.

Qualifications:
Strong Interpersonal Skills, such as effective communication and relationship-building
Fluency in English
Additional Information:
Attractive package
Guaranteed KPIs for 3 months
Fully paid training
24/7 transportation provided
Social and medical insurance
Clear career path