Customer Service Representative

Job Description

We are seeking a Customer Service Specialist in New Cairo to join our dynamic team.

**About the job**

As a Customer Service Specialist, you will be instrumental in providing exceptional support and solutions to our customers, ensuring their satisfaction and fostering positive relationships with our brand.

**In this role, you will**

Answer customer questions and provide support
Resolve issues in a calm, professional, and friendly way
Communicate clearly and confidently over the phone
Make customers feel heard, valued, and supported
Work closely with your team to deliver great service

**Requirements**

Fresh graduates and dropouts are welcome
Good communication and customer service skills
A positive attitude and willingness to learn
Strong listening and problem-solving skills
Comfortable working as part of a team
Fluent English is required (B2/C1 level)
Ability to work night and overnight shifts

**Benefits**

Attractive salary
Fully paid training
Granted KPIs first 3 months
Social and medical insurance
Free transportation
Overnight allowance
Real opportunities for career growth and promotion

Join our team and take the next step in your career with Sutherland.