Customer Service Manager, CSU.CXC – CSU-Egypt COE.Client Experience and Conduct Group-MEGPCOE

Job Description

We are looking for a Corporate Customer Service Specialist in [Add Location]. This role acts as the primary contact for all non-trade related corporate inquiries.

**In this role, you will**

Act as the focal point of contact for all Non-Trade related Corporate queries such as Remittance, Cheque clearing, account opening, etc.

Support the Team Leader / Customer Service Manager to execute all necessary actions to assure a high quality of customer service for Corporate customers.

Adhere to Unit’s SLAs and ensuring the highest level of customer service to Corporate Clients.

Ensure timely escalation of issues to the Direct supervisor / Team leader for onward evaluation and further escalation.

Clearly identify Root Cause and propose process improvements.

Ensure timely logging of all queries in CRM.

**Requirements**

Excellent communication and interpersonal skills.

Strong problem-solving abilities.

Ability to work independently and as part of a team.

Detail-oriented with strong organizational skills.

**Benefits**

Competitive salary.

Comprehensive health benefits.

Paid time off.

Professional development opportunities.

Apply today to become a vital part of our corporate customer service team!