Control Center Specialist

Job Description

As a Control Center Agent located in our service hub, client satisfaction will be your ultimate goal.

**About the job**
You’ll be the resource and point person interacting with clients, vendors, and senior management, to identify and resolve promptly clients problems.

**In this role, you will**
Receive calls for the clients and logs them into our call management systems.
Verify Eligibility of clients to receive which type of support.
Manage Parts ordering exceptions.
Manage Scheduling and Dispatching Field Engineers and Business Partners to go onsite to fix clients problems.
Ensure Client satisfaction by calling back and updating cases promtly.
Act as the core of Post sales support interlocking with Clients, Remote Technical Support, Service Delivery Managers, Field Engineers and Business Partners.

**Requirements**
Bachelor’s Degree preferred.
Support day-to-day service delivery, ensuring compliance with operational metrics and quality standards.
Utilize strong communication skills to effectively engage with external customers.
Demonstrate flexibility to work in different shifts as required.
Collaborate with the operations team to implement process improvements, ensuring consistent and efficient service delivery.
Contribute to transformation initiatives under the guidance of senior team members.
Proficiency in English both written and spoken.
Ability to work shifts to support hours of operation (24×7 rotational shifts).
Excellent communication skills, problem-solving ability, and a strong focus on providing exceptional customer service.

**Benefits**
[To be inserted by client]

Apply now to become a key player in our customer-focused team!