Customer Service Officer

Job Description

main job details
Communicate with customers via inbound and outbound calls to provide information about products and services.
Maintain daily records of customer interactions and transactions, documenting inquiries, complaints, and feedback.
Receive, manage, and resolve customer complaints while providing timely updates on progress and outcomes.

Requirements
Education
Bachelor’s degree.
Skills
– Strong communication skills. – Active listening and problem-solving abilities. – Effective time management. – Proficiency in Microsoft Office. – SAP knowledge (preferred). – Good command of both spoken and written English.
Experience
From 0 to 3 years of experience, with prior call center background required.
Location
HQ (New Cairo)